Relay · Omni-channel inbox & conversational AI

One inbox.
Convert more.

WhatsApp, Instagram, email, Messenger — one inbox, answered in seconds by AI that speaks in your voice, and hands over to a human exactly when it should.

Start free trial See it in action
No credit card required · 14 days free · Book a demo →
app.lemnia.ai/relay
Inbox — all channels, live 2 need you
First response
4s
was 3.2 hrs
Resolved by AI
78%
+9% this month
CSAT
4.8
832 ratings
Conversations by hour · all channels
Aivo: "34 chats answered overnight. A billing dispute is waiting for a human — you." Open it
4s
median first response, any channel
9
channels answered from one queue
78%
of conversations resolved without a human
30+
languages, answered around the clock
One inbox ·
every channel
WAWhatsApp IGInstagram DMs MMessenger @Email 💬Web chat ···SMS XX DMs TGTelegram GBGoogle Business WAWhatsApp IGInstagram DMs MMessenger @Email 💬Web chat ···SMS XX DMs TGTelegram GBGoogle Business
···SMS XX DMs TGTelegram GBGoogle Business WAWhatsApp IGInstagram DMs MMessenger @Email 💬Web chat ···SMS XX DMs TGTelegram GBGoogle Business WAWhatsApp IGInstagram DMs MMessenger @Email 💬Web chat
Unified Inbox

One queue. Zero tabs.

WhatsApp, Instagram, Messenger, email, web chat — one queue with one context per customer. The same person on two channels is one thread, not two tickets.

Identity stitched across channels automatically
Assignment, notes, and SLAs built in
Full history follows the customer, not the channel
Inbox — all channels Relay
Jonas Meyer · WhatsApp "Can I upgrade mid-cycle?" — AI replied 3s Resolved
Claire Dubois · Instagram + email Two channels, one thread — context merged Stitched
Diego Serrano · web chat Billing dispute — waiting on a human Needs you
Fatima R · Messenger Demo booked for Tuesday 3 pm Booked
Inbox Responder

Answers in your voice.

The Inbox Responder learns your knowledge base, your tone, and your rules — then answers in the customer's language, at any hour. Not a phone-tree bot: a teammate who read everything.

Trained on your docs, site, and past chats
Replies in 30+ languages, your tone intact
Never guesses — says so and escalates instead
Responder — live Relay
"Growth plan for 5 people?" Quoted correctly, case study attached — 4s Answered
Español · "¿Cuánto cuesta el plan?" Answered in Spanish from the pricing page 30+ langs
Tone check · refund request Empathetic template, no corporate boilerplate Your voice
Unknown question · API limits "Let me get a specialist" — escalated, logged Honest
Knowledge Base

Train it once. It never forgets.

Point Relay at your website, docs, price lists, and past conversations. It builds the answer set itself, flags the gaps, and re-learns on every update — no decision trees to maintain.

Learns from URLs, PDFs, and chat history
Gaps surfaced weekly — with drafted answers
One correction updates every future reply
Knowledge — sources Relay
lemnia.ai + 40 docs Re-indexed 2 hours ago on site update Synced
3,400 past conversations Tone and phrasing learned from your best replies Learned
Gap found · "GST on invoices?" Asked 11× this week — answer drafted for review Gap
Correction applied Trial length fixed once — 100% of replies updated Propagated
Handoff & Routing

Humans, exactly when it matters.

Money, anger, ambiguity, VIPs — you define the lines, Relay respects them. Handoffs arrive with the transcript, sentiment, and suggested next step, so nobody says "can you repeat that?"

Escalation rules in plain language, not flowcharts
Transcript + sentiment attached to every handoff
After-hours capture with morning follow-up queues
Routing — rules live Relay
Sentiment drop detected Frustration rising — human joined at message 4 Escalated
VIP rule · enterprise domain Routed straight to the founder's queue Routed
Payment question · $4k+ AI paused, rep notified with context brief By rule
2 am enquiry captured Answered, qualified, queued for 9 am follow-up Overnight
Agent 04 · lives in Relay

The Inbox Responder
works for you now.

It answers WhatsApp, email, Instagram DMs, and Messenger from your knowledge base — in your voice, in the customer's language. When money, anger, or ambiguity shows up, it hands over to a human with the full transcript attached.

WhatsApp · 11:22 pm
"'Plan for a 5-person sales team?' — answered in 4 seconds. Quoted the Growth plan, shared a case study, booked a demo slot for Tuesday. CSAT 5/5."
Handoff · 11:31 pm
"Billing dispute detected — escalated to a human with the full transcript and sentiment attached. No apology loops, no 'let me transfer you.'"
All channels · one report

Nine channels.
One response time.

The lead you answer first is the lead you win. Relay measures volume, speed, and resolution per channel — and every number is chatable.

Conversations · June, by channel Live
WA WhatsApp 2,140 3s · 84%
💬 Web chat 1,020 2s · 81%
IG Instagram 760 6s · 74%
@ Email 540 38s · 69%
M Messenger 280 5s · 77%
··· SMS 120 4s · 71%
Blended 4,860 conversations · 4s first response · 78% AI-resolved
Insights Narrator
Chat with this report
Agent 07
Which channel do we lose people on?
Instagram DMs: 18% go unanswered after 10 pm — the Responder isn't enabled there overnight. Every other channel resolves under 30s. Enabling it recovers ≈ 90 conversations a month. Turn it on?
Compare CSAT by channel What do people ask most? Where do handoffs happen?
Relay in your industry

The full playbook, in your language.

"Admission season: 300 parent enquiries a day, three counsellors, and every unanswered WhatsApp is a seat filled elsewhere."
1 Answer Fees, batches, and eligibility in seconds In the parent's language, from your actual prospectus.
2 Act Campus visits and counselling calls booked Slots synced to counsellor calendars, confirmations sent.
3 Handoff Scholarship negotiations go to humans Counsellors join with the full conversation in front of them.
4 Proof Enquiry-to-visit conversion, per channel Know which channel fills seats, not just which one buzzes.
What it moved
Enquiries answered 100%
Visits booked +58%
Counsellor load −63%
Run this playbook free
More than answers

What it does
mid-conversation.

Answering is table stakes. Relay books the slot, sends the payment link, and knows exactly when a human should take the keyboard.

Answer

The forty questions that eat your team's day, handled.

FAQs from your docs
Order & booking status
Pricing & availability
Act

Conversations that end in something done, not "we'll get back to you."

Book appointments & demos
Send payment links
Recover abandoned carts
Route

The right human, with the full story, at the right moment.

Sentiment-based escalation
VIP & value rules
Team queues & SLAs
Learn

Every conversation makes the next one better.

CSAT on every thread
Gap detection weekly
One-tap corrections
Better together

Relay answers. The suite follows through.

Beacon Every hook Beacon plants — WhatsApp buttons, callbacks, QR codes — opens a Relay conversation. Ads & marketing → Vector Qualified conversations become leads mid-chat — scored, briefed, and routed to the right rep. Sales CRM → Resonance The questions people ask Relay become the content AI engines cite — a feedback loop. AI visibility →

One inbox. Convert more.

14 days free, no credit card. Your inbox answers itself by tonight.

TALK TO US

See it running on your funnel.

Tell us a little about your team and we will set up a walkthrough with the products that actually fit — plus a plan to get you live.

A 30-minute walkthrough on your funnel — not a canned demo.
A setup plan and pricing shaped to your team size.
14 days free after the call. No credit card.
Aivo
I'll brief the team on your answers before the call — so nobody wastes your first ten minutes.
Tell us where to reach you
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